Products marked with the little white truck are eligible for free shipping under the following conditions:
The value of the shipment must be $350 or more.
Free shipping applies only to the Continental United States
Free shipping does not apply to International orders or orders outside the Continental United States.
Pre-orders can ship free if the consolidated shipment is valued at $350 or more. Items held for consolidation will be billed as they arrive in stock.
We strongly recommend ordering pre-orders and in-stock items separately!
On checkout, you will be asked for a shipping preference. Bear in mind that items that are held to make a shipment will be billed immediately or as they come available. We reserve the right to deny hold requests. Applicable shipping and tax will be billed at time of shipment. Shipping items separately may incur separate shipping charges.
Shipping Charges for Oversized Items
Oversized items can not be combined with other orders for free shipping and must ship alone. Shipping will be billed at cost. Consider shopping cart shipping charges to be an estimate. For an exact shipping quote, you may contact us at any time. We will ship over-sized items internationally on a case-by-case basis in accordance with our international shipping policy. Be aware that some countries have size restrictions that impact shipping availability. Contact us for an estimate.
A preorder is a reservation for a product that has been announced but not yet released. Anticipated release dates and product specifications given are approximate and subject to change without notice. You will not be billed for a preorder until the product arrives in the US unless otherwise stated in the product description. Our shopping cart assumes all items are in-stock and calculates shipping accordingly. Orders that combine preorders and in-stock items may be subject to additional shipping charges.
Please note that arrival dates are subject to change without notice. We strongly recommend signing up for our Pre-order Update email newsletter to stay on top of new arrivals. We cannot guarantee that any preorder or wait list item will be deliverable by any target date (Christmas, birthdays, etc). If timing is important, we are happy to create a preorder certificate and email it to you, so you have something to wrap.
Credit Card Policy
Your card WILL NOT be automatically charged at checkout. Pre-orders are billed at Imminent Arrival and in-stock orders are billed once stock is verified. We give you the option of choosing a shipping and billing preference for mixed orders, and we bill your order as you specify.
PayPal transactions are not automatically billed. Put your PayPal billing email address in the "Order Comments" box at checkout and we will send you an invoice through Paypal - on imminent arrival for pre-orders, and usually within 24 hours for in-stock items. Please watch your email for the invoice and pay promptly when requested to avoid shipping delays.
Return Policy and Customer Care
Timewalker considers each completed sale to be a extension of a personal relationship between our company and our customers. If you have concerns about a product or a purchase experience from us, we ask that you contact us first. This allows us to pass information on to our suppliers, and facilitate a resolution to your issues where we can.
If you are not completely satisfied with your order, you may request a return within five (5) days of receipt. Prior approval is required for all returns - contact us to request a return authorization.
Returned items must include the original packaging, with all order information, a copy of the receipt or invoice, and a note indicating why you are returning the product. Return shipping costs are the responsibility of the customer. Shipping is not refundable.
Boxes damaged or lost in transit should be reported directly to the shipping agency. We are generally unable to affect the speed or effectiveness of shipping agencies' lost package programs, but we can advise on the process if desired.
Due to limited availability of the products we sell, replacement product is not always available. All product is inspected prior to shipping. Consignment items are described with condition statements that meet industry best practices.
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