Timewalker considers each completed sale to be a extension of a personal relationship between our company and our customers. If you have concerns about a product or a purchase experience from us, we ask that you contact us first. This allows us to pass information on to our suppliers, and facilitate a resolution to your issues where we can.
If you are not completely satisfied with your order, you may request a return within five (5) days of receipt. Prior approval is required for all returns - contact us to request a return authorization.
Returned items must include the original packaging, with all order information, a copy of the receipt or invoice, and a note indicating why you are returning the product. Return shipping costs are the responsibility of the customer. Shipping is not refundable.
Boxes damaged or lost in transit should be reported directly to the shipping agency. We are generally unable to affect the speed or effectiveness of shipping agencies' lost package programs, but we can advise on the process if desired.
Due to limited availability of the products we sell, replacement product is not always available. All product is inspected prior to shipping. Consignment items are described with condition statements that meet industry best practices.