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Terms and Conditions

Shipping Terms

Free Shipping Policy

Timewalker Toys offers a free shipping policy based on the SHIPMENT, not on the order. This can be confusing for newer customers, so here is a brief outline. As always, contact us if you have questions.

Products marked with the little white truck are eligible for free shipping under the following conditions:

  • The value of the shipment must be $350 or more.
  • No item in the shipment is oversized or otherwise free shipping ineligible.
  • The shipment is shipped via UPS Ground to the continental United States. This excludes AK, HI, PR, Guam, and other US Territories, as well as APO, AA, FPO, DPO and AE destinations.
  • You can "bundle" items for free shipping. When ordering eligible items (in-stock OR pre-order), select "Bundle items on account for free shipping" in the shipping preference option during checkout to hold shipment for free shipping.
  • If you choose to bundle and the order placed must be combined with others, we will remove any unnecessary shipping charges before billing.

Shipments outside the continental US (to AK, HI, PR Guam, and other U.S. Territories, as well as APO, FPO, DPO, AA, and AE) are NOT eligible for free shipping. In this case, you can select “Intl/non-Cont US combine for best shipping rate” during checkout and we will bundle items on your account for the best shipping rate. We charge international shipments at our (discounted) cost.

Shipping Preference:

YOU tell US how to ship your items.

Selecting a shipping preference gives you the opportunity to bundle items for free or reduced shipping, or to get your items faster without free shipping instead. Is your order eligible for free shipping? Read our full free shipping policy. Free shipping is determined by the value of the contents of a shipped box, not by order value. The value of a shippable box must be $350 or more of eligible product.

Quick selection guide

In-stock items only – bill and ship now. Select this option if your order only contains in-stock items and you want them to ship immediately. DO NOT select this option if your order contains pre-orders, backorders, or wait list items.

Bill and ship as available. You want your items quickly, you are not necessarily concerned about free shipping, and you understand each shipment will be charged shipping, if applicable. Select this option if you place any combination of stock statuses and you want items shipped as they arrive in stock. We will apply free shipping or a shipping charge as appropriate for each shipment.

Bundle items on account for free shipping. You want free shipping, if eligible, and you are willing to wait to bundle items on this order or other orders. We will bill on arrival and hold until the free shipping threshold is met on eligible items and remove shipping charges on orders as needed. This option is only available to continental U.S. shipments.

Intl/non-cont US combine for best shipping rate: You are an International or non-Continental US customer (AK, HI, PR, Guam), you want the best shipping rate available, and don’t mind waiting to bundle items. We will bill product on arrival and hold until other items on your account fill a shipping box for the best shipping price.

Shipping Charges for Oversized Items

Oversized items can not be combined with other orders for free shipping and must ship alone. Shipping will be billed at cost. Consider shopping cart shipping charges to be an estimate. For an exact shipping quote, you may contact us at any time. We will ship over-sized items internationally on a case-by-case basis in accordance with our international shipping policy. Be aware that some countries have size restrictions that impact shipping availability. Contact us for an estimate.

Pre-order Terms

A preorder is a reservation for a product that has been announced but not yet released. Anticipated release dates and product specifications given are approximate and subject to change without notice. You will not be billed for a preorder until the product arrives in the US unless otherwise stated in the product description. Our shopping cart assumes all items are in-stock and calculates shipping accordingly. Orders that combine preorders and in-stock items may be subject to additional shipping charges.

Arrival Dates

Please note that arrival dates are subject to change without notice. We strongly recommend signing up for our Pre-order Update email newsletter to stay on top of new arrivals. We cannot guarantee that any preorder or wait list item will be deliverable by any target date (Christmas, birthdays, etc). If timing is important, we are happy to create a preorder certificate and email it to you, so you have something to wrap.

Payment Terms

Credit Card Policy

Your card WILL NOT be automatically charged at checkout. Pre-orders are billed at Imminent Arrival and in-stock orders are billed once stock is verified. We give you the option of choosing a shipping and billing preference for mixed orders, and we bill your order as you specify.

Paypal Policy

PayPal transactions are not automatically billed. Put your PayPal billing email address in the "Order Comments" box at checkout and we will send you an invoice through Paypal - on imminent arrival for pre-orders, and usually within 24 hours for in-stock items. Please watch your email for the invoice and pay promptly when requested to avoid shipping delays.

Return Policy and Customer Care

Timewalker considers each completed sale to be a extension of a personal relationship between our company and our customers. If you have concerns about a product or a purchase experience from us, we ask that you contact us first. This allows us to pass information on to our suppliers, and facilitate a resolution to your issues where we can.

If you are not completely satisfied with your order, you may request a return within five (5) days of receipt. Prior approval is required for all returns - contact us to request a return authorization.

Returned items must include the original packaging, with all order information, a copy of the receipt or invoice, and a note indicating why you are returning the product. Return shipping costs are the responsibility of the customer. Shipping is not refundable.

Boxes damaged or lost in transit should be reported directly to the shipping agency. We are generally unable to affect the speed or effectiveness of shipping agencies' lost package programs, but we can advise on the process if desired.

Due to limited availability of the products we sell, replacement product is not always available. All product is inspected prior to shipping. Consignment items are described with condition statements that meet industry best practices.

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