How do I return an item?
Timewalker Return PolicyTimewalker considers each completed sale to be an extension of a personal relationship between our company and our customers. If you have concerns about a product or a purchase experience from us, we ask that you contact us first. This allows us to pass information on to our suppliers, and to attempt to resolve your issues where we can.
All product is visually inspected before shipment. Statues are opened and quality inspected before shipment as required by our suppliers. Therefore, prior approval is required for all returns - contact us to request a return authorization.
If you are not completely satisfied with your order, you must request a return within five (5) days of receipt. Due to limited availability of the products we sell, replacement product is not always available.
Returned items must include the original packaging, with all order information, a copy of the receipt or invoice, and a note indicating why you are returning the product.
Due to the risks involved in repeated shipping, a 20% restocking fee will be charged for all statue returns. All return statue shipments must be insured. Return shipping costs are the responsibility of the customer. Shipping is not refundable.
Boxes damaged or lost in transit should be reported directly to the shipping agency. We are generally unable to affect the speed or effectiveness of shipping agencies' lost package programs, but we can advise on the process if desired.